ai answering service faq
Frequently asked questions about Cawly
Everything you need to know about AI answering — from how it works to what it costs.
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Hear it first
Hear the receptionist before you sign up
You are calling the actual AI your customers would talk to — not a sales demo.
Go live in minutes
- 1. Sign up — Create your account and tell Cawly about your business.
- 2. Get your number — Choose a new business number — or forward your existing number to Cawly.
- 3. Start receiving calls — Cawly answers, books, qualifies, transfers, and handles customers 24/7.
- No hardware
- No complicated setup
- No technical experience required
Meet Cawly
The teammate who never takes a sick day
Cawly answers your business phones around the clock — like a trusted employee who never calls out. It uses the apps your company already runs, captures every lead, books the appointment, speaks English and Spanish, and alerts your team the moment something is urgent.
- Answers every call around the clock — no sick days, no lunch breaks
- Uses your company's apps and tools
- Captures leads and organizes the details from each call
- Schedules appointments while you're on the job
- Speaks English and Spanish
- Alerts your team when something is urgent
Your data stays in house
Your client conversations stay inside Cawly
We don't send your client conversations to any external AI company at all. Speech recognition, reasoning, and voice generation all run inside Cawly's controlled GPU infrastructure.
Cawly GPU infrastructure
- Speech recognition — Audio is transcribed on Cawly GPUs. No third-party speech API hears the call.
- Reasoning — The model that understands the caller and writes the reply runs on our hardware — not a public LLM.
- Voice generation — The voice callers hear is synthesized in the same locked-down environment.
Never sent outside this vault: OpenAI, Google, Anthropic, Amazon or any other external AI company.
Your callers' words never train someone else's model.
Digital employees
Hear who could answer for you
Pick a digital employee and play a greeting, booking, or after-hours clip. Each one answers in your business’s name.
Sample clips:
- Greeting
- Booking
- After hours
Portraits are AI-generated characters. Callers never see them — they only hear the voice.
Built for local service businesses
Plumbing · HVAC · Property management · Law firms · Dental · Medical · Contractors · After-hours
- 2 rings — typical answer time
- 24/7 — around the clock
- 15 min — typical setup time
- 7-day — trial with ROI report
See what missed calls cost your business — Open the ROI calculator
Integrations
Connects to the tools you already use
Cawly books the calendar, files the lead, and alerts your team in the apps you already open — no retyping after the call.
- Google Business Profile
- Google Calendar
- Outlook Calendar
- Calendly
- HubSpot
- Pipedrive
- Twilio
- Stripe
- Square
- Slack
- QuickBooks Online
- Jobber
- Housecall Pro
- Google Sheets
- Webhook
- Custom MCP
Don't see yours? Tell us — we'll add it.
Frequently asked questions
What is an AI answering service?
It’s a service that answers your business calls with a natural-sounding AI instead of voicemail or a costly human call center. Cawly picks up, qualifies the caller, books appointments, transfers urgent calls, and texts you a summary.
How is Cawly different from a human answering service?
Cawly answers in two rings, every time, with no per-minute fees and no hold music. You get the same warm, helpful experience for a fraction of the cost — plus a day-7 ROI report.
Does Cawly work after hours?
Yes. After-hours answering is what Cawly does best. Forward your line after you close and Cawly captures every call while you’re unavailable.
How do I forward my calls to Cawly?
You get a Cawly number in minutes, then set up call forwarding on your existing line (we walk you through it for every major carrier). No new hardware required.
Can Cawly book appointments?
Cawly books directly into your connected calendar or booking tool, and can hand off a booking link when that’s a better fit.
What does it cost?
Plans start at $99/month for after-hours answering. Most growing businesses choose Growth at $299/month. Pro and Managed plans cover multi-location and high-volume needs.
Ready to stop missing calls?
Get a live demo number in minutes. No credit card.