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Frequently asked questions about Cawly

Everything you need to know about AI answering — from how it works to what it costs.

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Why businesses use Cawly

You can't answer every call. Your business can.

Customers call while you're working, after hours, and when nobody is available to pick up. Cawly makes sure those opportunities don't disappear.

  • When you're busy

    Don't make your next customer call someone else.

    Cawly answers when you're tied up, helps the caller, and captures the opportunity while it's still hot.

    ✓ Lead captured — Caller details saved

  • When you're closed

    Your business doesn't have to stop answering.

    Cawly can help callers after hours, on weekends, or whenever nobody is available to pick up.

    ✓ Caller helped after hours — Message and details captured

  • When you're working

    Finish the job in front of you.

    Cawly handles routine calls, gathers the details you need, and gets you involved only when necessary.

    ✓ Stay focused — Caller handled automatically

How Cawly does it

Most AI receptionists just answer. Cawly works toward your goals.

Generic AI phone bots read a script or guess. Cawly listens for what the caller actually needs, answers from facts you approved, and steers the conversation toward the outcome you picked: a qualified lead, a booked visit, or a sale.

  • Listens before it speaks. It waits for the caller to finish their thought. If they keep talking, it stops and listens instead of talking over them.
  • Answers from your facts. Replies come from your hours, services, and approved Q&A. When it does not know, it says so and takes a message instead of inventing a price or policy.
  • Pursues the goals you set. Pick goals like capturing the lead, asking about a new service, or sending a payment link, or write your own. It works them in, in your order, without sounding scripted.
  • Acts while they are on the line. With your apps connected, it books on your calendar, opens a job, texts or emails a payment link, or alerts your team.

Hear how it handles a real call

Integrations

Connects to the tools you already use

Cawly books the calendar, files the lead, and alerts your team in the apps you already open — no retyping after the call.

  • Google Business Profile
  • Google Calendar
  • Outlook Calendar
  • Calendly
  • HubSpot
  • Pipedrive
  • Twilio
  • Stripe
  • Square
  • Slack
  • QuickBooks Online
  • Jobber
  • Housecall Pro
  • Google Sheets
  • Webhook
  • Custom MCP

See all integrations

Don't see yours? Tell us — we'll add it.

Live demo businesses

Call a business that runs on Cawly

These sample businesses are answered by Cawly around the clock. Pick one that looks like yours, then call it.

  • ClearFlow Plumbing Co. — Plumbing, Austin, TX. Sample business.
  • PeakShield Roofing — Roofing, Denver, CO. Sample business.
  • Lumière Med Spa — Med spa, Scottsdale, AZ. Sample business.
  • Brightline Family Dentistry — Dental, Naperville, IL. Sample business.
  • Align Wellness Chiropractic — Chiropractic, Portland, OR. Sample business.
  • Riverstone Injury Law Group — Personal injury law, Atlanta, GA. Sample business.
  • HarborPoint Tax & Accounting — Tax & accounting, Charlotte, NC. Sample business.

Go live in minutes

  1. 1. Sign up — Create your account and tell Cawly about your business.
  2. 2. Get your number — Choose a new business number — or forward your existing number to Cawly.
  3. 3. Start receiving calls — Cawly answers, books, qualifies, transfers, and handles customers 24/7.
  • No hardware
  • No complicated setup
  • No technical experience required

Get started

Meet Cawly

The teammate who never takes a sick day

Portrait of Cawly, the AI answering teammate who covers your phones around the clock

Cawly answers your business phones around the clock — like a trusted employee who never calls out. It uses the apps your company already runs, captures every lead, books the appointment, speaks English and Spanish, and alerts your team the moment something is urgent.

  • Answers every call around the clock — no sick days, no lunch breaks
  • Uses your company's apps and tools
  • Captures leads and organizes the details from each call
  • Schedules appointments while you're on the job
  • Speaks English and Spanish
  • Alerts your team when something is urgent

Your data stays in house

Your client conversations stay inside Cawly

We don't send your client conversations to any external AI company at all. Speech recognition, reasoning, and voice generation all run inside Cawly's controlled GPU infrastructure.

Cawly GPU infrastructure

  • Speech recognition — Audio is transcribed on Cawly GPUs. No third-party speech API hears the call.
  • Reasoning — The model that understands the caller and writes the reply runs on our hardware — not a public LLM.
  • Voice generation — The voice callers hear is synthesized in the same locked-down environment.

Never sent outside this vault: OpenAI, Google, Anthropic, Amazon or any other external AI company.

Your callers' words never train someone else's model.

Read how we handle data

Digital employees

Hear who could answer for you

Pick a digital employee and play a greeting, booking, or after-hours clip. Each one answers in your business’s name.

Sample clips:

  • Greeting
  • Booking
  • After hours

Portraits are AI-generated characters. Callers never see them — they only hear the voice.

Built for local service businesses

Plumbing · HVAC · Property management · Law firms · Dental · Medical · Contractors · After-hours

  • 2 rings — typical answer time
  • 24/7 — around the clock
  • 15 min — typical setup time
  • Free — 10 minutes a month, no card

See what missed calls cost your business — Open the ROI calculator

Frequently asked questions

What is an AI answering service?

It’s a service that answers your business calls with a natural-sounding AI instead of voicemail or a costly human call center. Cawly picks up, qualifies the caller, books appointments, transfers urgent calls, and texts you a summary.

How is Cawly different from a human answering service?

Cawly answers with a natural-sounding AI in your business’s name instead of voicemail or a per-minute answering service. You get call summaries and transcripts in your dashboard, and you can transfer urgent calls to a number you set.

Does Cawly work after hours?

Yes. After-hours answering is what Cawly does best. Forward your line after you close and Cawly captures every call while you’re unavailable.

How do I forward my calls to Cawly?

You get a Cawly number in minutes, then set up call forwarding on your existing line (we walk you through it for every major carrier). No new hardware required.

Can Cawly book appointments?

Cawly books directly into your connected calendar or booking tool, and can hand off a booking link when that’s a better fit.

What does it cost?

Plans start at $29/month on Basic (30 included minutes). Starter is $99/month with 300 minutes, Growth is $299/month with 1,500 minutes, and Pro is $799/month with 5,000 minutes. Enterprise Managed is custom pricing — talk to sales. Annual billing is 2 months free.

Not ready to start yet?

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See how businesses are using AI for calls, scheduling, lead follow-up, customer service, sales, and admin.

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