Product overview
Cawly is an AI answering service that picks up your business calls 24/7, qualifies callers, books appointments, transfers urgent calls, and sends clean summaries to your team.
The outcome chain is simple: answered calls → captured leads → booked appointments → measurable ROI.
What Cawly does
- Answers every call on the first ring - after hours, during overflow, or when you are busy.
- Qualifies leads using business rules and your industry knowledge base.
- Books appointments into your calendar or scheduling tool.
- Transfers urgent calls to the right person based on rules you define.
- Summarizes each call and auto-fills your CRM.
Channels
Voice is the lead channel, but Cawly also answers web chat, SMS, and email - all normalized into one conversation model and one CRM.