How Cawly answers calls

When a call comes in, Cawly runs a consistent flow tuned to your business:

1. Greet with your custom greeting and digital employee.
2. Understand the caller's intent using your industry knowledge base and FAQs.
3. Qualify by collecting the details that matter for your vertical (e.g. address and urgency for a plumbing job).
4. Act - book an appointment, capture a lead, or transfer an urgent call.
5. Summarize - send a clean summary and auto-fill the CRM.

Urgent transfers

Define transfer rules (keywords, hours, on-call numbers) under Business rules. Emergencies route to the right person immediately; everything else is captured and booked.

After-hours

Forward your calls to Cawly after hours so high-intent leads and emergencies never hit voicemail. See Forward your calls.