Forward your calls

Call forwarding sends your business calls to Cawly under conditions you choose. Your number stays the same.

Forwarding types

• Always-on - every call goes to Cawly. Best for after-hours-only lines or full coverage.
• Conditional - forward only when busy, unanswered, or unreachable. Best for overflow.

Carrier steps

Most US carriers use star codes:

• Forward all: dial *72 then the Cawly number.
• Forward when busy: dial *90 then the Cawly number.
• Forward when unanswered: dial *92 then the Cawly number.
• Cancel forwarding: dial *73.

Business phone systems (RingCentral, Grasshopper, etc.) set forwarding in their admin panel. Use the carrier selector on the call forwarding page for exact steps.

Troubleshooting

If calls are not reaching Cawly, confirm the forwarding code was accepted and that your demo number is active in the dashboard.