Configure business rules

Business rules tell Cawly how to handle your calls. Set them in the dashboard under Business rules.

Hours

Define your open hours so Cawly knows when a call is after-hours and applies the right behavior.

Add common questions and answers. Cawly uses these plus your industry knowledge base to respond accurately.

Define what counts as urgent (keywords like "emergency", "flooding", "no heat") and the on-call number each should route to.

Control whether Cawly books appointments, which services are bookable, and any buffer or availability constraints.

Enable English, Spanish, or both for bilingual answering.