AI answering service for small business Stop losing leads to missed calls.

Why businesses use Cawly

You can't answer every call. Your business can.

Customers call while you're working, after hours, and when nobody is available to pick up. Cawly makes sure those opportunities don't disappear.

• When you're busy

  Don't make your next customer call someone else.

  Cawly answers when you're tied up, helps the caller, and captures the opportunity while it's still hot.

  ✓ Lead captured — Caller details saved

• When you're closed

  Your business doesn't have to stop answering.

  Cawly can help callers after hours, on weekends, or whenever nobody is available to pick up.

  ✓ Caller helped after hours — Message and details captured

• When you're working

  Finish the job in front of you.

  Cawly handles routine calls, gathers the details you need, and gets you involved only when necessary.

  ✓ Stay focused — Caller handled automatically

How Cawly does it

Most AI receptionists just answer. Cawly works toward your goals.

Generic AI phone bots read a script or guess. Cawly listens for what the caller actually needs, answers from facts you approved, and steers the conversation toward the outcome you picked: a qualified lead, a booked visit, or a sale.

• Listens before it speaks. It waits for the caller to finish their thought. If they keep talking, it stops and listens instead of talking over them.
• Answers from your facts. Replies come from your hours, services, and approved Q&A. When it does not know, it says so and takes a message instead of inventing a price or policy.
• Pursues the goals you set. Pick goals like capturing the lead, asking about a new service, or sending a payment link, or write your own. It works them in, in your order, without sounding scripted.
• Acts while they are on the line. With your apps connected, it books on your calendar, opens a job, texts or emails a payment link, or alerts your team.

Hear how it handles a real call

Connect the apps you already use

• Google Calendar
• Outlook Calendar
• Calendly
• HubSpot
• Jobber
• Slack

Basic has no connected apps. Starter includes 1, Growth 3, and Pro unlimited. See all integrations

Live demo businesses

Call a business that runs on Cawly

These sample businesses are answered by Cawly around the clock. Pick one that looks like yours, then call it.

• ClearFlow Plumbing Co. — Plumbing, Austin, TX. Sample business.
• PeakShield Roofing — Roofing, Denver, CO. Sample business.
• Lumière Med Spa — Med spa, Scottsdale, AZ. Sample business.
• Brightline Family Dentistry — Dental, Naperville, IL. Sample business.
• Align Wellness Chiropractic — Chiropractic, Portland, OR. Sample business.
• Riverstone Injury Law Group — Personal injury law, Atlanta, GA. Sample business.
• HarborPoint Tax & Accounting — Tax & accounting, Charlotte, NC. Sample business.

The conversation ends. You have the details.

After each call, the summary and full transcript appear in your Cawly dashboard.

• What the caller needed. The reason for the call and the questions they asked, in plain language.
• How to reach them. The name and callback number the caller shared.
• What to do next. The follow-up the caller is expecting, so you call back with context.

Sample call summary · simulated call, fictional caller

• Caller: Liam Walsh
• Callback number: 555-0142
• Reason for call: Replace old pipes in the home
• Asked about: How replacement works, how long it takes, and how to schedule an inspection
• Outcome: Callback requested — no appointment booked
• Next action: Call Liam back to schedule the inspection

Try it before you forward your business calls.

1. 1. Add your business. Enter your business name, industry, and website. Cawly scans your site for hours, services, and FAQs, then asks follow-up questions.
2. 2. Make a test call. Claim a Cawly number, and Cawly calls your mobile so you can hear your greeting, ask questions, and check the summary.
3. 3. Choose your coverage. When you are ready, forward the calls you want Cawly to handle using your carrier's forwarding code.

You keep your existing number. No porting or new hardware is needed.

Forwarding only when you are busy or do not answer depends on your carrier and phone system.

A clear next step for every inquiry you capture.

• Stay focused on the job. Let callers explain what they need while you are occupied.
• Review the details. See the caller’s request and contact information in your dashboard.
• Follow up with context. Know why they called before you call back.

Plans and what is included

Your demo starts on the Free plan: 10 minutes a month. No card. No deadline. Upgrade in billing when the calls pay for it.

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Need more than Pro? Enterprise Managed is custom pricing — talk to sales. See full pricing

Not ready to pick a plan? Get the free guide

What to check before choosing an answering service.

• Voice quality. Listen to a real sample call. Does it sound natural and stay on topic? Voice quality
• Capabilities you need. Answering questions, capturing details, transfers, and booking. Check which ones need a connected app.
• Included usage. Compare included minutes and numbers with your real monthly call volume. Included usage
• Setup effort. Can you test it before forwarding your line? Do you need new hardware or to port your number?
• Transfer fallback. What happens when an urgent transfer cannot connect?
• Total cost. The monthly price plus anything billed per call, per minute, or as an add-on.

Human answering services bring live judgment to unusual calls and are usually priced per call or per minute. An AI answering service works from the information you give it, on a monthly plan with included minutes. Some businesses use both.

Where your call data goes

Cawly runs speech recognition, its language model, and voice generation on infrastructure it controls rather than sending call content to external AI model APIs. Your telephony carrier and any apps you connect still process the data they need to work. Read how we handle data

How a call moves through Cawly

1. Your caller. Routed by your phone carrier.
2. Cawly-controlled infrastructure. Speech recognition, Language model, Voice generation.
3. Your dashboard and connected apps. Summaries and transcripts go where you send them.

External AI model APIs: not in the call path.

Not ready to start yet?

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See how businesses are using AI for calls, scheduling, lead follow-up, customer service, sales, and admin.

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See how Cawly fits your business, one test call at a time.

Create a demo, hear it on your own phone, and forward calls only when you are ready.

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